![]() If you need to investigate the cause, contact Dell Technical Support. If the problem does not improve after one week or more, there may be other factors. If it recovers automatically within a few days, you can safely ignore warning emails and errors on the Dell SupportAssist management console. This phenomenon is a temporary response delay on the Dell FTP server due to concentration of access. Therefore, it has been confirmed that Dell's FTP server falls into a heavy load state due to the concentration of access from many servers, and the response becomes slow during this time.ĭell is already aware of this phenomenon and is currently working to increase servers to increase access distribution capabilities. The ftp-client connects to the server using the user credentials and is then able to store and retrieve files in a test. If you click on an error, the details of the error will be displayed in the same way as the warning email.Īs an operational specification for Dell SupportAssist, connectivity tests are automatically performed every day at 23:00 local time. Reset ftp content between each test Between each test, it is better to start with an environment in an identical state. Fixtup will keep this container up and stop it when all tests have finished running. In addition, on the connectivity test screen of Dell SupportAssist management console, "Error" is displayed in the connectivity status of "Dell FTP Server". When the test runtime enters the fixtup.up instruction, it mounts the docker-compose stack associated with the ftpserver fixture. CGI to upload file on the BSC FTP server. If the problem persists, contact your SupportAssist application administrator or contact Dell Technical Support. CGI to verify and compare the file size uploaded in the inbox for any discrepancies. If you want to verify that the SupportAssist application is configured correctly for monitoring, or if you have questions, help in the SupportAssist application, or the SupportAssist documentation. If you continue to have problems, contact your network administrator Port 443 is open for network resources in the SupportAssist proxy settings firewall Problem: SupportAssist is unable to connect to network resources. The SupportAssist application has the following error and is preventing a successful connection: The resolution of these errors can affect the diagnosis and resolution time of current and future support cases. Subject: *** Dell SupportAssist OME-Connectivity Alert *** In the connectivity test that is automatically performed every day at midnight by Dell SupportAssist, the "Dell FTP Server" item sometimes fails and you receive the following warning email. This document explains the phenomenon that sometimes fails in the item of "Dell FTP Server" in the connectivity test automatically performed at 23:00 every day in Dell SupportAssist.
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